FAQ's

General Faqs

1. Does Yalmeh ship to my country?

   We Do! Your convenience is our priority so we ship worldwide.

2. When will my package ship (non-holidays)?

   It takes us 2-4 business days to process and ship your order. Once your goodies have shipped, you will receive a confirmation email from us. Because we ship worldwide, customs may cause a package to take longer to arrive than usual; we recommend tracking your order.

3. My package has shipped, how much long until it arrives?

   After receiving a confirmation email, the time of delivery will vary depending on the destination. We estimate that shipping times for the United States, Canada and International destinations are as follows:

   1. Domestic:
   2. USPS First Class: 3-5 business days
   3. USPS Priority Mail: 2-3 business day
   4. USPS Priority Express Mail: 1-2 business days
   5. Canada:
   6. USPS First Class International: varies, 8-16 business days
   7. USPS Priority Mail International: 6-10 business days
   8. USPS Priority Mail Express: 4-6 business days
   9. International:
   10. USPS First Class International: varies, 13-31 business days (*without tracking number)
   11. USPS Priority Mail International: 10-15 business days
   12. USPS Priority Mail Express International: 6-10 business days

4. How can I track my package?

   All U.S. orders will be provided with a tracking number. For international orders, USPS Priority International and USPS Express International mail will provide a tracking number. Only select countries offer tracking for USPS First Class International. Please find these countries provided below:

   1. Countries that offer First Class International Tracking:
   2. Australia
   3. Belgium
   4. Brazil
   5. Canada
   6. Croatia
   7. Denmark
   8. France
   9. Germany
   10. Great Britain and Northern Ireland
   11. Israel
   12. Netherlands
   13. New Zealand
   14. Spain
   15. Switzerland.

   
   

   As soon as your order has been shipped, we will send you a confirmation email with your order number and tracking number***. To track your package, follow the link provided in your confirmation email. You can also visit the United States Postal Service at www.usps.com and enter your tracking number there!

   
   

   ***If you don’t see your country on the list above, don’t worry we can still ship to you but you will not be able to track your package. Instead you will be issued a Customs Identification Number for your package. We apologize, but again you will not be able to track your package if your country is not located above.

5. DO YOU ACCEPT ORDERS SHIPPING TO APO/FPO/DPO or PO OX ADDRESSES?

   A.Most items may be shipped to a P.O. Box or Military APO/FPO addresses, but some restrictions apply.Orders being sent to P.O. Boxes or Military APO/FPO addresses must be shipped via the United States Postal Service and cannot be shipped via 2nd Day or Overnight Priority service.

6. Can you lower the value of my package and send as a gift?

   As much as we want to, we aren’t able to lower the value of a package for any reason. Import fees are not part of shipping & handling and you will need to pay those fees upon receipt of the package. If you choose not to pay the import fees then your package will be returned to Yalmeh.

Shipping Faq

1. Do you offer shipping insurance?

   We do not currently offer insurance for our packages. USPS may have shipping insurance available for an additional fee.

2. IS IT SAFE TO USE MY CREDIT CARD?

   At Yalmeh.com, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to: http://www.netscape.com/security/techbriefs/ssl.html?cp=sciln. In order for encryption to take place, your browser must have the SSL protocol. The following browsers have this software:

   1. Internet Explorer 6.0 or higher
   2. Firefox 1.0.4 or higher
   3. Safari (MAC Only)

3. What do I do if my package does not get to me by the estimated delivery date?

   Carriers often provide an estimated delivery date to show when a package is projected for delivery. These estimates often change depending on current weather or road conditions. Please make sure to check the tracking number often to make sure that it is moving. If you still have not received your package after a week from the estimated delivery date, please let us know by contacting support@yalmehnaturals.com or 866-524-6665

4. Tracking shows that my package has been delivered but I did not receive it.

   If your tracking number shows that the package has been delivered but you have not received it, please try the following:

   1. Checking around the yard/house.
   2. Checking with neighbors.
   3. Checking with the carrier.
   4. Often times carriers will leave packages in places where they think will be safest. (ie. Inside an open garage, besides a bush, etc.) Sometimes deliveries may be made to the wrong location. (ie. Down the street, next door, etc.) If the above does not help locate your package, please try contacting the carrier or contact us at support@yalmehnaturals.com or 866-524-6665. Carriers may update a tracking number in advance the day that it is projected for delivery.

5. How much will shipping cost?

   Shipping costs are calculated based on the package destination and the weight of the package. When you check out using Yalmeh’s website you will need to provide your address in order to view shipping options. Many options will be available so that you can get your package for a reasonable price.

6. How do I change or cancel my order?

   Please contact us within 1 hour of order placement via our 24/7 toll-free number, 1-888-992-5634 and we will do our best to accommodate your request to change or cancel your order.

7. Can't find the answer you are looking for?

   Go to our email submission form, or call us toll free at 1-888-992-5634 and Contact Us directly.

8. What types of payments are accepted?

   We accept all major credit cards, international credit cards, PayPal, and wire transfers. Please note that for orders greater than $2000 we require payment by wire transfer.

9. I use moisturizer, do I need a serum?

   Yes, we suggest using a serum day and night before applying your moisturizer. Serums are highly concentrated, provide immediate and long term results as well as boost and support the natural functions in the skin. Moisturizers help rebuild skin’s protective barrier and feature anti-aging technologies to target specific concerns

10. Returns Faq

    Do your moisturizers have SPF?

    We have high performance moisturizers without sunscreen.

11. WHERE CAN Yalmeh.COM EGIFT CERTIFICATES BE REDEEMED?

    eGift Certificates may only be redeemed by visiting us online at Yalmeh.com

12. HOW DO I REDEEM A YALMEH® GIFT CERTIFICATE ONLINE?

    Visit Yalmeh.com and shop as usual. Select the items you want to purchase and click "checkout." Follow the regular checkout procedure when you are ready. When you reach the Billing Page during checkout, look for the eGift Certificate section, then enter your YALMEH eGift Certificate Number and PIN Code along with a valid credit card.
    If the total amount of your order exceeds the total value on your YALMEH eGift Certificate, your credit card will be charged the remaining balance. All of the value on your YALMEH eGift Certificate will be used first before any amount is charged to your credit card.? If the amount of your order is less than the value on your YALMEH eGift Certificate, your credit card will not be charged. Any unused balance will remain on your YALMEH eGift Certificate. Only one YALMEH eGift Certificate may be used per order at Yalmeh.com.

13. Does Yalmeh test on animals?

    Our stance on animal testing is simple. We don’t do it. We promise we won’t do it. We believe that animal testing should not be needed to validate safety of cosmetic products or ingredients and we are encouraging the use of alternatives and the elimination of such animal testing globally.
    Why Vegan? We love animals and refuse to support anything that hurts animals which is why none of our formulas are ever tested on animals period.

14. How do I redeem my coupons?

    To redeem Yalmeh coupon with a valid coupon code, place all items you would like to purchase in your shopping basket. Redeem your coupon by entering the coupon code in the space provided and click APPLY CODE. If the coupon code is valid, the applicable discount or promotion will appear in the shopping basket

15. What payment methods do you accept?

    You can pay for purchases on Yalmeh.com using a major credit card, including Visa, MasterCard, Discover or American Express or by using online credit or pay through PayPal. If you are registered with Yalmeh.com, you can enter several credit cards, and then decide at checkout time which one to use. If you aren't registered, you'll need to enter your credit card information each time you place an order. Please, be advised that it is not possible to use credit cards issued in other countries. If you want to purchase on Yalmeh.com, you will need a credit card issued with a billing address in The United States.

16. Is there sales tax?

    All orders sent to a Washington state address will be charged sales tax. Please keep in mind that all consumers are technically responsible for remitting any unpaid sales tax on online purchases to their state. Please check with your local government for the rules and regulations in your area.

17. If I save my credit card information in my account is it safe?

    Your auto-checkout credit card information is encrypted and protected by a password for your security. To ensure your information is never stolen, your password decryption only shows a portion of your credit card information meaning that if your password is stolen your information is still safe in our system.

18. What does "Temporarily out of Stock" mean?

    This means that Yalmeh® does not currently have inventory for the item in question, in most cases that item in on order. If the item is on backorder, we will provide an "estimated" time of arrival (ETA), which is often dependent on availability.
    Does my store credit expire? No, store credits never expire. But they do get forgotten... so while you're thinking about it check out what's new on Yalmeh.com!

19. What is retinol?

    A derivative of vitamin A, retinol reduces the appearance of fine lines and deep wrinkles while complementing the skin's natural processes to diminish the appearance of pore size. Yalmeh brand stabilized retinol for skincare use. It's also the #1 dermatologist-recommended age-fighting ingredient.

20. How does retinol work to help prevent signs of aging?

    As time passes, skin renews itself less often and loses its elasticity, making wrinkles more evident. Retinol helps complement your skin's natural processes to help keep it looking younger and healthier.

21. When should I start using retinol products?

    Early use of products containing pure and stable retinol will help to combat fine lines before they start to appear noticeable, so skin continues to look years younger than its true age.
    Retinol works best when introduced gradually to your regimen. Slowly build up your tolerance level—begin by applying a product containing retinol every other day. Once your skin adjusts to this effective ingredient, you'll be able to incorporate it into a daily skincare regimen with little chance of flaking or redness.

22. Can someone with sensitive skin use a retinol product?

    Yes, but you will need a specific application regimen to get used to it. Apply it once or twice a week to start with, and then increase the number of applications progressively.

23. Does Yalmeh® participate on Social Media platforms?

    We have set up accounts on multiple social media sites so that you can reach out to us in different ways. Here's a list of where to find our accounts:

    1. Facebook
    2. Twitter
    3. Pinterest
    4. Instagram
    5. Youtube

24. Offers Faq

    What is Refer a Friend?

    The Yalmeh Peerless Beauty Refer a Friend Program rewards you and your friends for registering for a new account and buying your favorite skincare products from any of our three sites. The more they buy, the more you save! For more details, click here

25. Can I enter multiple promotional codes?

    In order to maintain low prices, free shipping, and free samples on all orders, we can only allow for one promotional code per order.

26. How do I check my order status if I checked out as a guest?

    You can contact customer service by calling: 1-888-992-5634 or emailing info@yalmeh.com
    To make your order experience easer and earn loyalty reward points on every purchase, be sure to register for an account before you place your order.

27. Do you offer gift wrapping?

    We will occasionally offer gift wrapping during select holiday seasons.

28. What's the difference between a promotional code and a gift card?

    1. Promotional codes are used to apply a discount or a gift to your purchase.
    2. Gift cards and rewards certificates are used to pay for your purchase.

29. Part of my order is missing/broken/damaged.

    We sincerely apologize! Please contact us immediately to remedy the problem. If the product is broken or damaged, make sure to keep the box, packaging materials and broken/damaged items for inspection by the carrier. Returns made as a result of our error will not count towards your total return limit.

30. The pump on my product isn't working.

    We hear this a lot with products that feature an “airless pump” system. Products containing an airless pump do not use a straw like most containers, but rather a vacuum system. When using these products for the first time, you will need to prime the pump to expel excess air. To do so, cover the opening where the formula is dispensed with your finger and slowly pump 10-15 times. This will expel any excess air and "jump start" the product. If at any time your pump stops working, repeat the priming process.
    If priming does not work, turn your product over to find a very small hole at the bottom of the bottle. Try inserting a paper clip into this hole to raise the floor of the product and trigger the pump.

31. How do I update my account information?

    You can edit your account details at any time once you log in to your account

32. I'd like to unsubscribe from your list.

    We're so sorry to see you go! If you'd like to manage the frequency of your emails or unsubscribe, just click the "unsubscribe" button at the bottom of any of our emails

33. I left a review on a product and I'd like to change it.

    If your review hasn't been approved, you can edit your review by logging into your account and clicking the "Reviews" tab. If your review has already been approved, you'll have to contact us to make any edits.

34. Is my information safe with Yalmeh®?

    Yalmeh® Naturals considers your details to be confidential, and we do not share your personal information (including email addresses) or credit card information with any other party. We do not sell this information to other companies or individuals for any reason.

35. Do you have a mailing list?

    Join our mailing list for special offers

36. What is the shelf life of your products?

    All products have a shelf life of 2 years unopened. Once opened, we suggest using the product within 6 months.

37. Are your products available for wholesale?

    Yes, for more information please contact support@yalmehnaturals.com

38. How do I know which products are right for me?

    There is a thorough description of ingredients, properties, usage, and directions on each product page. You can also find customer reviews. If you have more questions, try our toll-free help line at 1-888-992-5634

39. Do you offer a pro discount for makeup artists?

    We do, please email support@yalmehnaturals.com for pro discount eligibility.