Skip to content

FAQ's

General Faqs

    1. Does Yalmeh ship to my country?
    2. When will my package ship (non-holidays)?
    3. My package has shipped, how much long until it arrives?
    4. How can I track my package?
    5. DO YOU ACCEPT ORDERS SHIPPING TO APO/FPO/DPO or PO OX ADDRESSES?
    6. Can you lower the value of my package and send as a gift?

Shipping Faq

  1. Do you offer shipping insurance?
  2. IS IT SAFE TO USE MY CREDIT CARD?
  3. What do I do if my package does not get to me by the estimated delivery date?
  4. Tracking shows that my package has been delivered but I did not receive it.
  5. How much will shipping cost?
  6. How do I change or cancel my order?
  7. Can't find the answer you are looking for?
  8. What types of payments are accepted?
  9. I use moisturizer, do I need a serum?
  10. Returns Faq

    Do your moisturizers have SPF?
  11. WHERE CAN Yalmeh.COM EGIFT CERTIFICATES BE REDEEMED?
  12. HOW DO I REDEEM A YALMEH® GIFT CERTIFICATE ONLINE?
  13. Does Yalmeh test on animals?
  14. How do I redeem my coupons?
  15. What payment methods do you accept?
  16. Is there sales tax?
  17. If I save my credit card information in my account is it safe?
  18. What does "Temporarily out of Stock" mean?
  19. What is retinol?
  20. How does retinol work to help prevent signs of aging?
  21. When should I start using retinol products?
  22. Can someone with sensitive skin use a retinol product?
  23. Does Yalmeh® participate on Social Media platforms?
  24. Offers Faq

    What is Refer a Friend?
  25. Can I enter multiple promotional codes?
  26. How do I check my order status if I checked out as a guest?
  27. Do you offer gift wrapping?
  28. What's the difference between a promotional code and a gift card?
  29. Part of my order is missing/broken/damaged.
  30. The pump on my product isn't working.
  31. How do I update my account information?
  32. I'd like to unsubscribe from your list.
  33. I left a review on a product and I'd like to change it.
  34. Is my information safe with Yalmeh®?
  35. Do you have a mailing list?
  36. What is the shelf life of your products?
  37. Are your products available for wholesale?
  38. How do I know which products are right for me?
  39. Do you offer a pro discount for makeup artists?